Frequently Asked Questions
Everything you need to know about your Needle & Thread experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, generally arriving within 7-14 business days.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please use our online portal to generate a return shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
Are your garments ethically produced?
Yes, Needle & Thread is committed to ethical manufacturing. We partner with audited factories that ensure fair wages, safe working conditions, and sustainable production practices.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.